Category: Blog
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“They Call Me Country”
I had a sobering experience recently during a late lunch at a fast-food restaurant. There were only three customers (including me) in the place and I was checking email on my phone as I ate. A voice from across the room said “Looks like this cold weather is going to be here for a while.”…
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Yoga, “Seinfeld” and Getting Uncomfortable
Several years ago, I was at the YMCA working out and met my wife coming out of a yoga class. She was talking with a mutual friend that instructs the class. Our friend invited me to class and I replied I didn’t think I could do any of the poses; I’d be one of the few men…
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I Want To Love Like My Dog
I’ve been watching the Netflix series Grace and Frankie lately and a recent episode struck a chord with me. Jane Fonda plays Grace, a cold, detached, retired CEO of a cosmetic company. In this particular episode, she comes to terms with the fact her family never viewed her as a mother/wife that showed unconditional love to them. It’s a…
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Why Punctuation Matters In Customer Service
My daughters say I’m a mean texter. When they told me, I was trying to figure out what horrible thing I sent them and couldn’t think of anything. I asked, “What did I text you all that was so mean?” They replied it wasn’t the words themselves that were evil, but my use of punctuation…
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How Krispy Kreme Reminds Me What’s Important
It’s almost Christmas and this time of year is filled with … pretty much everything. The days from Thanksgiving to New Year’s Day seem much like the old game of musical chairs. It’s as if we’re trying to mash as much as possible into our lives before the music stops playing – and there’s always…
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How to Tell the Difference Between Motivation and Inspiration
Do you ever watch high-achieving people and think to yourself “How do they do that? How do they fit that much into a day? What do they have that I don’t have?” I don’t care how successful you are in your personal and/or professional life; there is someone who does it better, faster, and more…
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How To Create Happy Customers By Following One Simple Rule
I wrote a blog post a while back about saying yes to opportunities more often and how it can lead to a more fulfilling life. I believe saying yes (a lot) is also a key component of great customer service. I fly Southwest Airlines often and a while back they had an awesome slogan on every napkin given…
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4 Ways to Combat Puppy Monkey Baby Syndrome
I was in my Sunday school class a few weeks ago discussing prayer. One of my friends shared with us how difficult it can be to keep his mind focused while he’s praying. I cracked up when he told us he could be in the middle of a prayer and randomly start thinking about a…
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The Black Eyed Peas Are Still Right – “Where is the Love?”
I watched a news story recently about a huge performance being cancelled at a local university because there was a white nationalist rally scheduled to be held there the same day. I immediately had feelings of anger, frustration and contempt. Parents and students talked of all the hard work and preparation that went in to…
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How to Confront the Three “R”s They Didn’t Teach in School
When you see the phrase” the three Rs”, you may have a couple of things that come to mind. Back in the day it was an educational phrase that referred to the “reading, ‘riting, and ‘rithmetic” we learned in school. More recently it’s been used to describe how we can help our environment when we…

